Return Policy

We want you to be satisfied with every item you purchase. If you are not satisfied with your purchase, we will do our best to resolve the issue.

Return conditions

Items must be returned within 30 days of purchase.
Items must be unused and must be in original condition, including all original packaging, tags and accessories.
Due to hygiene and health reasons, some items may not be eligible for return, such as personal care products or wearables.
Returns are generally not accepted on personalized or customized items unless there is a manufacturing defect.

Return process

Please contact our customer service team before returning an item so we can provide you with a return authorization and further guidance.
When returning an item, please ensure that the item is well packaged and includes all original accessories and tags.
Please include your order number and contact information with your return package.
Return the item to our designated address and choose the appropriate shipping method. It is recommended that you use a tracking service so that your return package can be tracked.

Refund processing:

Once we receive and review your return, we will process the refund within 5 business days of receipt.
Refunds will be made to the original method of payment unless you request a different method.

Return shipping costs:

The customer is responsible for shipping costs for returned items unless the return is due to product quality issues or our error.

contact us:

If you have any questions or need assistance with our returns policy, please feel free to contact our customer service team.

Email: support@hieesport.com